The Sandhouse in the Desert: House Rules & Manual
Everything you need for a perfect stay. Please read before checking in.
WiFi Password: cloudyguest
AC & Heating
Each room has a wall-mounted mini-split with a remote.
To use
- Press POWER to turn on.
- Select MODE and choose COOL or HEAT (do not use AUTO).
- Use temperature arrows to adjust. Allow 5–10 minutes for changes.
- Cooling: 72–76°F recommended
- Heating: 68–72°F recommended
Important: AC units must never be set below 69°F.
If doors are open, turn AC units off. Avoid turning units off and on repeatedly.
If a unit is not responding, check remote batteries and point directly at the wall unit. Message us if you need assistance.
Pool & Spa Heating
Available upon request for an additional fee; please request at least 48 hours prior to arrival.
- Pool temperature: ~80–82°F
- Spa temperature: ~100–102°F
Heating the pool can take several hours in cooler months; the spa heats more quickly. Do not adjust heater settings or tamper with equipment. No glass near the pool or spa.
If both pool and spa heating are reserved, we can alternate between them per your request. Message us with any questions.
Pool & Spa Safety
Surfaces may be slippery when wet. Follow these rules:
- No jumping or diving
- No running near the pool or spa
- No rough play in or around the water
- No food or glass in the pool and jacuzzi area
Children must be supervised at all times — the pool has no cover.
- Children 11 and under may not use the hot tub.
- Children 12–17 may use the hot tub with adult supervision only.
Please use caution with intoxicants around water. You are responsible for the safety of all persons during your stay.
Pool & Spa Cleaning
Please shower and remove makeup and lotions before entering. Do not bring food or drinks near the pool or spa.
We maintain comprehensive cleaning; help us keep the water pristine. Damage or excessive cleaning beyond typical service may incur fees.
Regular service occurs every Monday and Thursday.
Supplies
An initial supply of trash liners, toilet paper, paper towels, and soap is provided. Additional items beyond the initial supply are the guest’s responsibility.
Limited cleaning supplies may be available. Towels are stocked below bathroom sinks.
Laundry
Two washer and dryer sets are available.
- Use standard liquid or powder detergent only (no bleach pods).
- Wash similar items together; do not overload.
- Load dryers to no more than 50% capacity.
- Clean the lint trap after every dryer cycle.
- If a machine is unbalanced or errors, pause and redistribute items.
Message us if you experience any issues.
Coffee Machine
Breville coffee maker instructions:
- Fill the water tank with fresh water.
- Use the provided mesh filter.
- Add ground coffee (1–2 tablespoons per cup).
- Insert the basket fully before brewing.
- Press the power button to begin.
Use ground coffee only; do not use whole beans in the filter basket. After brewing, discard grounds and rinse the filter. If a descale message or error appears, notify us.
WiFi
Password: cloudyguest
Do not power off, unplug, or adjust the WiFi modem or satellite radio equipment unless instructed by a manager, owner, or Mojave WiFi employee. Damage due to disregard of these rules may result in equipment replacement fees starting at $200.
TV & Sound System
Use your own accounts for streaming on our Smart TVs and remember to log out at checkout.
Sonos sound system
- Turn on the TV — the soundbar will connect to TV audio automatically.
- Adjust volume with the TV remote.
- To stream music, open the Sonos app on your phone while connected to home WiFi; speakers will appear automatically.
Do not unplug, reset, or factory reset any Sonos equipment.
Outdoor Firepit
- Ensure the gas valve is on.
- Turn the control knob to ignite and use a lighter to light.
- Adjust the flame as desired.
Never attempt to light if you smell gas. Turn gas off immediately and notify us.
Turn the fire pit completely off after each use (control knob off and gas supply shut). Do not leave the fire unattended or place objects into the fire pit. Message us if ignition fails.
BBQ Grill
- Open the lid before turning on gas.
- Turn the gas knob to ignite and press the ignition button.
- Adjust burners to desired temperature.
Never light with the lid closed. Never leave unattended. After cooking, turn all burners off, shut gas supply off, and allow to cool before closing the lid. Use grilling utensils only; do not use foil directly on grates. Message us if lighting is difficult.
Fire Safety
No fireworks, firearms, or lit candles anywhere on the property. Any cost incurred by a Fire Department visit due to guest-caused incidents will be charged to the guest.
Trash & Recycling
Bag all trash and place inside the designated exterior bins with lids fully closed and latched. Place clean, dry recyclables in marked bins.
Our team handles regular collection. If bins become full, notify us for an additional pickup.
Loose trash left outside bins may attract wildlife and will result in additional cleaning fees.
No Smoking
Smoking is strictly prohibited anywhere on the property — indoors and outdoors. This includes cigarettes, cigars, vaping, marijuana, and all smoke-producing substances.
Smoking inside or near entryways may cause significant cleaning fees for odor remediation and damage. Discarded butts or debris on the grounds will result in additional charges.
Extra Guests
Do not exceed the contracted number of guests. If you wish to invite others, you must message us for permission.
Violation: minimum $200 per extra guest per night, possible immediate eviction, and forfeiture of security deposit.
Noise
Sound travels far in the desert. Keep music and voices at respectful levels at all times.
County ordinance: No amplified music or loud noises outdoors after 10 PM.
Photo Shoots
Personal photography for private use is welcome.
Not permitted without prior written approval: professional photography, commercial shoots, brand campaigns, influencer content, workshops, and styled shoots. Unauthorized commercial activity may result in immediate termination and additional charges. Contact us if you wish to book an approved production.
Electrical Usage
Please conserve energy: turn off lights, fans, and AC in unused rooms and when leaving the home.
Wildlife Safety
Joshua Tree is wilderness. Some animals and plants can be dangerous.
- Treat nature with respect at all times.
- Do not leave food outside.
- Do not leave food out overnight indoors.
- Do not allow children to explore unattended.
You are solely responsible for your safety and that of all guests.
Dark Skies
Do not leave exterior lights on once you’ve gone to bed. Light pollution affects stargazing for everyone.
Step outside after dark — the Milky Way is often visible to the naked eye.
Water & Septic
Water is limited; keep showers short to avoid running out of hot water.
- Septic system: Put food particles and coffee grounds in the trash, not the sink.
- Only water and minimal toilet paper may go down drains. No wipes (dispose of wipes in the trash).
Guest-caused septic issues and any resulting plumber costs are the guest’s responsibility.
Checkout & Condition
Leave the home and contents neat and tidy as found at check-in.
Excessive mess will incur extra cleaning fees.
Late checkout: $100/hour unless pre-approved.
Security Deposit
Deductions may include, but are not limited to:
- Missing or excessively soiled linens and towels
- Small breakage (glasses, plates, etc.)
- Missing items
- Items damaged or stained beyond repair
- Unregistered additional guests
- Late checkout ($100/hour)
- Pool/jacuzzi cleaning due to excessively dirty water
- Hourly management fees for claims or excessive visits
- Any signs of smoking
Security deposit starts at $2,500. For groups over 12 guests, the deposit is doubled to $5,000.
Liability
Owner and manager are not liable for loss, damage, or injury to persons or personal property, or for inconveniences due to temporary interruptions of utilities or events beyond our control (e.g., weather, natural disasters). Report maintenance needs and we will respond promptly.
Obey the Law
Guests and visitors must obey all State of California and local laws while on the premises. Failure to comply with laws or these rules may result in removal from the property and forfeiture of rent and deposits.
Questions during your stay?
We’re always here to help. Email: support@cloud9resorts.com
© 2026 Cloud 9 Resorts · Joshua Tree, California · Permit: CESTRP-2026-00207 · CESTRP-2026-00202